Good and Outstanding Care Guide - Updated
Published by Skills For Care.
It’s positive to see that the majority of adult social care services are achieving ‘good’ and ‘outstanding’ ratings from their Care Quality Commission (CQC) inspection. This is a testament to the dedication and leadership of thousands of staff across the sector, that are working tirelessly to provide high-quality care and support.Since the CQC revised its regulation and inspection approach in November 2017, adult social care employers have regularly contacted Skills for Care to better understand how they can achieve a ‘good’ or ‘outstanding’ rating.This guide shares best practice examples from over 350 CQC inspection reports, and recommendations from ‘good’ and ‘outstanding’ rated services, to help other services to maintain, and improve, standards of care. It also looks at how services can best prepare for inspection to ensure that you showcase what you’re achieving during the inspection process.The guide is arranged into five sections that are aligned to the CQC five key questions.This workbook edition includes questions and activities to help you to reflect on the good and best practice that’s outlined in the guide, and consider how you could use/adapt it in your service. Feedback from people that have used the guide suggests that they find the activities particularly useful to prompt team meeting discussions and plan continuous improvement.